bet18 Privacy Policy

This Privacy Policy ("Policy") describes how bet18 ("bet18," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you," "your," or "Player") who access or use the bet18 online gaming platform accessible at https://bet18.lat (the "Platform").

bet18 is committed to protecting your privacy and handling your personal data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and all applicable Philippine data protection laws. This Policy applies to all personal information collected by bet18 through the Platform, whether at the time of account registration, during gameplay, through customer support interactions, or via any other means of engagement with our services.

This Privacy Policy should be read in conjunction with the bet18 Terms and Conditions available at /terms-conditions. In the event of any conflict between this Policy and the Terms and Conditions with respect to data privacy matters, this Privacy Policy shall prevail.

For the purposes of the Philippine Data Privacy Act of 2012, bet18 is the data controller responsible for the collection, processing, and protection of your personal information. As data controller, bet18 determines the purposes and means by which your personal data is processed.

All inquiries, requests, or complaints relating to the processing of your personal data should be directed to the bet18 Data Privacy Officer using the contact details provided in Section 13 of this Policy.

bet18 collects various categories of personal information depending on your interaction with the Platform. The types of data we collect include:

3.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and chosen username and password;
• Identity Verification Data: Government-issued identification documents (passport, driver's licence, UMID, or other Philippine-issued ID), proof of address documents (utility bills, bank statements), and facial photographs or selfies submitted for Know Your Customer (KYC) purposes;
• Payment and Financial Data: Payment method details including GCash or PayMaya mobile numbers, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records, and payment card details (which are processed by third-party payment processors and not stored by bet18);
• Communication Data: Records of your communications with bet18 customer support, including live chat transcripts, email correspondence, and any other information you choose to provide when contacting us.

3.2 Information Collected Automatically

• Gameplay Data: Records of all bets placed, games played, wins and losses, bonus usage, wagering activity, and game session durations;
• Device and Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone setting, device identifiers (IMEI, MAC address), and mobile network information;
• Usage Data: Pages visited on the Platform, time and date of visits, referral source, clickstream data, navigation paths, and features accessed;
• Location Data: Geolocation data derived from your IP address or mobile device to verify that you are accessing the Platform from a jurisdiction where online gaming is lawful.

3.3 Information from Third Parties

• KYC Verification Services: Identity verification results, age verification outcomes, address validation data, and fraud risk scores from third-party identity verification providers;
• Payment Processors: Transaction confirmation data, payment success or failure notifications, and anti-fraud checks from GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers;
• Regulatory and Credit Reference Agencies: Information obtained from Philippine regulatory databases or credit reference agencies where necessary to comply with anti-money laundering obligations or responsible gaming requirements.

bet18 processes your personal data for the following purposes:

4.1 Account Management and Service Provision

• Creating, maintaining, and administering your bet18 account;
• Authenticating your identity when you log in;
• Processing deposits, withdrawals, and other financial transactions;
• Enabling you to place bets and participate in games available on the Platform;
• Managing bonuses, promotions, and loyalty programs;
• Providing customer support and responding to your inquiries.

4.2 Legal and Regulatory Compliance

• Verifying that you are at least 21 years of age and legally eligible to gamble in the Philippines;
• Complying with know-your-customer (KYC) and customer due diligence requirements;
• Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law;
• Cooperating with investigations by Philippine regulatory authorities, including PAGCOR and the Anti-Money Laundering Council;
• Complying with court orders, subpoenas, and other lawful requests from government agencies;
• Maintaining records as required by applicable gaming and financial regulations.

4.3 Security, Fraud Prevention, and Platform Integrity

• Detecting and preventing fraudulent activity, money laundering, collusion, and cheating;
• Monitoring gameplay patterns for signs of problem gambling behavior;
• Identifying and closing duplicate or multi-accounting violations;
• Protecting the security and integrity of the Platform against hacking, cyberattacks, and unauthorised access;
• Investigating suspected breaches of the bet18 Terms and Conditions.

4.4 Responsible Gaming

• Administering deposit limits, session reminders, cooling-off periods, and self-exclusion requests;
• Identifying players who may be exhibiting signs of problem gambling and offering intervention resources;
• Complying with responsible gaming obligations under Philippine law and PAGCOR guidelines.

4.5 Communication and Marketing

• Sending you transactional emails and SMS notifications relating to your account, such as deposit confirmations, withdrawal updates, and security alerts;
• Providing you with information about new games, bonuses, and promotional offers where you have consented to receive such communications;
• Conducting surveys and requesting feedback to improve our services.

4.6 Platform Improvement and Analytics

• Analysing usage patterns and player behavior to improve Platform performance and user experience;
• Conducting data analytics to understand which games and features are most popular;
• Optimising the Platform for different devices and network conditions prevalent in the Philippines;
• Testing new features and conducting A/B testing to enhance service quality.

Under the Philippine Data Privacy Act of 2012, bet18 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — primarily to provide the bet18 gaming platform, process payments, and manage your account;
• Legal Obligation: Processing required to comply with Philippine laws and regulations, including AML obligations, KYC requirements, PAGCOR regulatory requirements, and mandatory record-keeping obligations;
• Legitimate Interests: Processing necessary for bet18's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bet18 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following circumstances and only to the extent necessary for each purpose:

6.1 Essential Service Providers

bet18 engages carefully selected third-party service providers who assist in operating the Platform. These include:

• Payment processors and e-wallet operators (GCash, PayMaya, BPI, BDO, Metrobank) to facilitate deposits and withdrawals;
• Identity verification and KYC service providers to verify your age, identity, and address;
• Game software providers whose games are hosted on the Platform;
• Cloud hosting and server infrastructure providers who store Platform data;
• Customer support platform providers;
• Fraud detection and cybersecurity service providers.

All third-party service providers are contractually bound to process your data only for the specific purposes instructed by bet18 and to maintain appropriate security standards. They are not permitted to use your data for their own unrelated purposes.

6.2 Regulatory and Law Enforcement Authorities

bet18 may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required or permitted by law, including:

• PAGCOR and other gaming regulatory authorities in connection with licensing compliance and regulatory audits;
• The Anti-Money Laundering Council (AMLC) in connection with mandatory suspicious transaction reports;
• The National Privacy Commission in connection with data breach notifications or regulatory investigations;
• Courts, tribunals, or other adjudicatory bodies pursuant to valid court orders or subpoenas.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of bet18's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players before such a transfer and provide information on any material changes to data processing practices that may result.

bet18 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and bet18 servers is encrypted using 256-bit SSL/TLS protocols. Sensitive stored data, including payment tokens and identity documents, is encrypted at rest;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All bet18 staff with access to personal data are subject to confidentiality obligations and receive data privacy training;
• Payment Security: Payment card and e-wallet data is tokenised through certified payment processors. bet18 does not store raw payment credentials on its own systems;
• Security Monitoring: Our systems are continuously monitored for intrusion attempts, unusual access patterns, and potential security incidents;
• Regular Audits: bet18 undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities;
• Incident Response: In the event of a personal data breach, bet18 will notify affected players and the National Privacy Commission as required by the Data Privacy Act within the mandated timeframes.

While bet18 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You also have a responsibility to keep your account credentials confidential and to notify us immediately if you suspect unauthorised access to your account.

bet18 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods applicable to different categories of data include:

• Account and Identity Data: Retained for the duration of your active account, plus seven (7) years following account closure, in compliance with Philippine financial record-keeping requirements and PAGCOR regulations;
• Transaction and Financial Records: Retained for a minimum of seven (7) years following each transaction, as required by Philippine tax and financial regulations and AML obligations;
• Gameplay Records: Retained for five (5) years following each session, to support dispute resolution, regulatory audits, and responsible gaming monitoring;
• Customer Support Communications: Retained for three (3) years following the resolution of the relevant inquiry or complaint;
• Marketing Consent Records: Retained for the period of consent plus three (3) years, to evidence compliance with data protection obligations;
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by excluded players, in accordance with responsible gaming obligations.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised using processes designed to render re-identification impossible.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bet18:

• Right to Be Informed: The right to be informed whether personal data pertaining to you is being, has been, or will be processed, including the existence of automated decision-making and profiling;
• Right of Access: The right to obtain a copy of your personal data that bet18 holds, together with information about how it is being processed;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You can update basic account details directly in your account settings;
• Right to Erasure or Blocking: The right to request the deletion or blocking of personal data where processing is unlawful, the data is no longer necessary for the purpose collected, or consent has been withdrawn and there is no other legal ground for processing. Note that bet18 may be legally required to retain certain data notwithstanding an erasure request;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. Objecting to processing necessary for the performance of our contract or required by law may result in the inability to continue providing services;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible;
• Right to Damages: The right to seek compensation for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised processing of personal data.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe bet18 has not handled your personal data in accordance with applicable law.

bet18 uses cookies and similar tracking technologies on the Platform to enhance functionality, improve user experience, and support security and analytics purposes. A "cookie" is a small text file stored on your device when you visit a website.

The types of cookies bet18 uses include:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including maintaining your login session, remembering your language preference, and enabling core security features. These cookies cannot be disabled without materially affecting Platform functionality;
• Performance and Analytics Cookies: Used to collect information about how players use the Platform — such as which pages are visited most often and how long sessions last. This data is used in aggregate form to improve Platform performance. These cookies do not identify you personally;
• Functionality Cookies: Remember your preferences (such as preferred game categories or display settings) to personalise your experience on return visits;
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns and flagging potentially compromised accounts.

bet18 does not use third-party advertising cookies or behavioural tracking cookies to serve targeted advertising to you on external websites. You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

The bet18 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. bet18 does not knowingly collect personal data from persons under the age of 21. This requirement is not merely a terms-of-service condition — it is a legal obligation under applicable Philippine gaming and child protection laws.

bet18 employs age verification procedures at the point of account registration and on an ongoing basis to prevent underage individuals from accessing the Platform. Where bet18 discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, the affected account will be immediately closed, all balances will be returned to the payment source, and the personal data will be securely deleted in accordance with applicable legal requirements.

If you believe that a minor has registered an account on the bet18 Platform, please contact us immediately using the details in Section 13 so that the matter can be investigated and resolved promptly.

bet18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

Where changes to this Policy are material — meaning they significantly affect your privacy rights or how we process your personal data — bet18 will provide advance notice by posting a prominent notification on the Platform and/or sending an email to your registered address before the changes take effect.

Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. We encourage you to review this Policy periodically to stay informed about how bet18 is protecting your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet18, please contact our Data Privacy Officer using the following details:

For complaints that cannot be resolved directly with bet18, you have the right to escalate to the National Privacy Commission of the Philippines. Information about the NPC and how to file a complaint is publicly available through official Philippine government channels.

For questions specifically related to responsible gaming, account self-exclusion, or deposit limit management, please visit our Responsible Gaming page or reach out to support via live chat for immediate assistance.

This Privacy Policy was last reviewed and updated on 1 January 2026. bet18 is committed to protecting your privacy and handling your personal data with the transparency and care it deserves. Thank you for trusting us with your information.